Billing
How to update your card on file
Walkthrough for changing the card Stripe charges each month — portal URL, step-by-step, plus troubleshooting if the new card is rejected.
Last updated 3 June 2026
Cards expire. Banks reissue. The monthly £45 (or £195 on Growth Engine) can’t go through if Stripe doesn’t have a current card. Here’s how to swap it in under two minutes.
Step by step
- Open the client portal at ukwebmarketing.com/portal.
- Enter the email you used at signup. Stripe emails a one-time login link (no password to remember).
- Click the link in the email — it opens the Stripe-hosted portal directly. The URL starts with
billing.stripe.com. - In the portal, find the Payment methods section.
- Click Add payment method, enter the new card details, then click Save.
- Click the three-dot menu next to the new card and choose Make default.
- Optionally, remove the old card with the same menu.
That’s it. Stripe will charge the new card on the next billing date.
Troubleshooting
“The login link didn’t arrive” — check spam. The email comes from stripe@billing.stripe.com. If still nothing after 5 minutes, WhatsApp me and I’ll trigger a manual reset.
“The new card was declined” — three common causes: (1) the card is registered to a different billing address than the one you entered; (2) your bank flagged the £45 monthly recurring as suspicious (call them, say “expecting a recurring payment from Stripe, please allow”); (3) the card has 3D Secure enabled and the verification SMS didn’t arrive.
“I want to pay by direct debit instead of card” — Stripe supports Bacs Direct Debit for UK customers. Reply to your last invoice email asking to switch and I’ll send a Bacs mandate link. Direct debit takes 3 working days to confirm; existing card stays as backup until then.
“I’d rather pay annually” — annual billing is available for £45/mo (saves nothing — UK Web Marketing doesn’t markup the recurring) or £195/mo (saves two months — pay 10 months upfront, get 12). WhatsApp me and I’ll generate an annual invoice.
What if the card fails on billing day?
Stripe retries automatically over 4 days. You get an email each retry. On day 5 without a working card, the site doesn’t come down — I’ll WhatsApp you first. The site only comes down if I can’t reach you and no payment lands within 14 days. That’s almost never the situation.