1. Who we are
This website and the “UK Web Marketing” service are operated by TicketWave HQ Ltd (“we”, “us”, “our”), a company registered in England and Wales under company number 17143167, registered office Radley House, Richardshaw Road, Pudsey, LS28 6LE, United Kingdom. You can reach us at hello@ukwebmarketing.com.
“You” / “the client” means the person or business ordering the service. “Website” means the website we agree to design and build for you.
2. The service — what's included
The service is offered on four tiers, each billed monthly via Stripe (the “Fee”). All tiers run on EU-sovereign infrastructure (Vercel London hosting, Resend EU for outbound mail, Cloudflare Email Routing for inbound), with the sub-processor disclosure maintained per client. The tier you choose at checkout sets the Fee:
- Lite — £295 / month. 5–10 pages custom-designed, responsive layout, contact form, on-page SEO (page titles, descriptions, schema, sitemap, robots, Google Business Profile help), Vercel London hosting (SSL, DDoS protection, daily backups, security headers), software and security updates, minor content tweaks and support, connection to your domain. Cancel any time.
- Growth — £1,495 / month. Everything in Lite, plus: Capsule CRM (UK) setup, Resend EU newsletter, 2 articles per month written for your business, lead-magnet flows where useful, and segmented email follow-up.
- Bespoke — quoted. Custom scope agreed in an Order; billed monthly by Stripe from the agreed start date until cancelled. For multi-site networks, custom modules, boutique support, and retainers.
All tiers are billed by Stripe and continue at the chosen Fee until you cancel. Lite can be started self-serve through the website; Growth and Bespoke engagements typically start by direct quote/Order — WhatsApp us first.
Anything beyond the chosen tier — for example online shops, booking / ticketing / ordering platforms, custom web applications, logo design, photography, paid advertising or extensive content entry — is not included in the Fee and will be quoted separately and agreed before work starts. Booking, ordering, stock and ticketing platforms are built and billed directly by our sister company TicketWave HQ Ltd at their own published prices, on their own subscription, direct to you — not bundled into any UK Web Marketing tier. We can introduce you. Where we send you a written quote or order confirmation (an “Order”), it forms part of these terms, and if the Order and these terms conflict, the Order takes precedence.
If you already have a domain or an existing website, we can work with them: we'll point your existing domain at the new site at no extra charge, and where useful we'll migrate suitable content from your old site. We don't guarantee any particular search ranking is retained.
3. Cancellation, ownership & domain costs
You can cancel the subscription at any time — effective at the end of the current paid month. Cancellation interacts with three windows: the statutory 14-day cancellation right, the paid period thereafter, and the long-term loyalty soft commitment:
- Cancellation within the first 14 days (statutory right, consumers only): under the Consumer Contracts Regulations 2013 you have a 14-day cancellation right. Cancel within 14 days of sign-up and we will refund any Fees already charged in full; the site (if any work has begun) is taken offline and the build does not transfer to you. You keep your domain and anything you brought to the project (your logo, your photos, your written copy). If you asked us to begin work during the 14-day window and we have done so, you may be liable for the proportion of the monthly Fee covering work actually done — see our Cancellation & Refund Policy for the exact mechanics.
- Cancellation after the 14-day window: the subscription ends at the end of the current paid month. You keep your domain and anything you brought to the project.
- Site files (soft commitment, after 12 paid months): site files (HTML/CSS/JS, content and images) can be handed over on request after 12 paid months together — talk to us. We don't enforce this as a strict mechanic; it's a soft commitment to clients who stay with us long-term. We can also quote a one-off transfer fee if you want the files earlier.
Domain registration/renewal (typically around £10 per year, paid by you directly to your registrar — we recommend Cloudflare Registrar but you may use any) is separate and kept in your name from the start, so it remains yours regardless of how the subscription ends.
4. Orders and acceptance
A contract is formed when you complete the Stripe subscription checkout — at which point you also confirm the business details requested at checkout. For other work outside the standard scope, a contract is formed when you accept our Order in writing (including by email) and/or pay any deposit we ask for. Any written quote is valid for 30 days unless stated otherwise. We may decline any order at our discretion (and if we do, we'll refund anything you've paid for it).
5. Your responsibilities
- provide the content we need (text, images, logo, contact details, etc.) in a usable form and within a reasonable time;
- confirm that you own, or have the right to use, all content you supply, and that it does not infringe anyone's rights or any law;
- review drafts and give consolidated feedback promptly;
- keep your domain, hosting and any third-party account logins secure once handed over.
If you don't provide what we need, timelines may slip and we are not responsible for the delay. If a project is inactive on your side for more than 60 days we may treat it as cancelled (see section 11).
6. Timescales
Most subscriptions reach a live website within one to two weeks of receiving your content, but any timescales we give are good-faith estimates, not guarantees, and depend on you providing materials and feedback on time.
7. Revisions and changes
The Fee includes a reasonable number of rounds of minor revisions to the agreed design and content before launch. Changes that go beyond the agreed scope — extra pages, new features, redesigns, or significant content changes after sign-off — are chargeable and will be quoted before we do them.
8. Payment
The Fee depends on the tier you choose at checkout — Lite £295 / month, Growth £1,495 / month, or Bespoke (quoted). All tiers are billed monthly by Stripe from day one until you cancel. Payments are processed by Stripe (Stripe Payments Europe Ltd., Ireland); we don't store your full card details. For other work outside the chosen tier (custom modules, integrations, large content imports), we may ask for a deposit (typically 50%) on acceptance with the balance on completion, as set out in your Order, with invoices payable within 7 days; we may withhold launch or handover, and suspend work, until due amounts are paid, and late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998. Our fees are not subject to VAT unless we tell you otherwise; if and when we become VAT-registered we will add VAT at the prevailing rate. Refunds: see section 11 and our Cancellation & Refund Policy, which also covers your statutory 14-day cancellation right if you're a consumer.
9. Intellectual property
Once you have paid the Fee (and any other amounts due) in full, you own the final website delivered to you — the page content, design as delivered, and the build files — and we assign to you any rights in them that we hold. Until then, all rights remain with us.
This does not transfer ownership of: (a) third-party components, fonts, libraries, plugins, stock images or services, which remain with their owners and are provided to you under their own licences; or (b) any pre-existing tools, code libraries, frameworks or know-how of ours used to build the site, which we may continue to use. We retain the right to display the completed website, and a description of the work, in our portfolio and marketing — tell us in writing if you'd prefer we didn't and we'll respect that.
10. Warranties and liability
We'll provide the service with reasonable care and skill. Beyond what we expressly agree, the website is provided “as is”: we don't warrant that it will be error-free, that it will achieve any particular ranking, traffic or sales result, or that third-party services it relies on will always be available.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited or excluded under English law. Subject to that:
- we are not liable for loss of profit, revenue, business, goodwill, anticipated savings, data, or for any indirect or consequential loss; and
- our total liability arising out of or in connection with the service is limited to the total Fees you have paid us for the project in question.
You are responsible for keeping your own backups of any content you provide.
11. Cancellation and termination
Either of us may end a project by written notice if the other commits a serious breach and doesn't fix it within 14 days of being asked, or becomes insolvent. If you cancel after work has started, you must pay for work done up to that point and any non-refundable third-party costs we've incurred; deposits are non-refundable once design work has begun. On termination, sections 9 (in respect of paid work), 10, 12 and 13 survive.
Consumers: if you are an individual ordering as a consumer (not for business purposes), you may have a 14-day right to cancel under the Consumer Contracts Regulations 2013. If you ask us to start work within that period, you accept that you'll pay for work done if you then cancel, and the right to cancel ends once the service is fully performed.
12. Third-party services
Your website uses third-party services as set out in our EU-sovereign compliance posture page — by default that is Vercel (hosting and CDN, served from London), Cloudflare Email Routing (inbound forwarding), Resend (outbound email, EU), Stripe Payments Europe (billing), and (at Growth and above) Capsule CRM (UK). Your use of those services is also subject to their terms, and we're not responsible for their acts, omissions or availability.
13. General
These terms, together with your Order, our Privacy & Cookies Policy and our Cancellation & Refund Policy, are the whole agreement between us on this subject. We may update these terms from time to time; the version that applies to your project is the one in force when your Order is accepted. If any part is found unenforceable, the rest stands. No failure to enforce a term is a waiver of it. Neither of us is liable for delays caused by events outside our reasonable control. You may not transfer your rights under the contract without our consent. Nothing here creates a partnership or agency between us, and the contract does not give rights to anyone who is not a party to it.
14. Governing law
These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
15. Contact
Questions about these terms: hello@ukwebmarketing.com.
16. Related documents
Privacy Policy · Cookie Policy · Cancellation & Refund · Data Processing Agreement · Sub-processors · Accessibility · All legal documents
17. Changelog
- v1.0 — June 2026 — initial publication on the EU-sovereign rebuild.