How to cancel your subscription

Cancellation is one message or a couple of clicks. No call. No “let me transfer you to retention”. No fee. You stay on until the end of the month you’ve already paid for, then it stops.

The two ways to cancel

Option A — self-serve via the Stripe client portal.

1. Open the client portal at ukwebmarketing.com/portal.
2. Enter the email you used at signup. Stripe emails you a one-time login link.
3. Click the link, scroll to your active subscription.
4. Click Cancel plan. Stripe asks you to confirm.
5. You’ll see “Cancels on [end of current billing month]” — that’s it.

Option B — message me.

WhatsApp or email and say “cancel my subscription”. I’ll do it on my side within the hour during working time. You get a confirmation email from Stripe the moment it’s actioned.

Either way works. The portal is faster if it’s 2am and you just want it done.

What happens after you cancel

• The site keeps running until the end of the paid month — nothing goes dark mid-month.
• The day after your last paid day, the site comes offline. The domain stays yours.
• Within 14 days I export your CRM (Capsule), newsletter subscribers (Resend EU), and form submissions to CSV, plus a zip of the static site build, and email it to you.
• Within 60 days the personal data is deleted from my active systems. Billing records (invoices) are retained 6 years for HMRC.

Files handover

The handover bundle includes:

• A zip of the rendered static site (HTML, CSS, images) — drop into any host
• The full Astro source repo on GitHub (transferred to your account) — keep the EU-sovereign build pattern if you want to
• CRM export (Capsule CSV)
• Newsletter subscriber export (Resend EU CSV)
• Form submission archive (CSV)

You can take the lot to a different agency or host it yourself. Nothing is locked.

Changed your mind?

If you cancel and want back on within 30 days, the site spins back up and you keep your old URL. After 30 days I treat it as a fresh build.